Introduction

The course is designed for participants who involve in operational activities in manufacturing and
service sector organizations interested in learning about basic tools and concepts of quality. The
programme emphasizes on basics of quality and productivity improvements achieving the highest
level of quality excellence. This introductory course in fundamental quality and productivity practices
and principles will be effective for employee training, orientation and reinforcing.

Objectives

• To impart knowledge on basic concepts of quality and productivity
• To support organizations to improve quality and productivity
• To motivate employees by providing knowledge on quality and productivity

For Whom

• Supervisors/ Junior Executives and others involved in Quality and Productivity Improvement activities

Course Content

• Basic Concepts of Quality and Productivity
• Total Quality Management
• Productivity indicators in an organization
• Corporate culture for Quality and Productivity improvement
• 'Kaizen' and Continuous Improvement
• Application of 58 Housekeeping Practices
• Team approach to improve Quality and Productivity