Introduction

Quality Management will ensure the effective design of processes that verify customer needs, plan, design and develop products or services. This also incorporates monitoring and measurement of all process elements, analysis of performance and the continual improvement of the products, processes and services which are delivered to delight the customer. Quality Management is also referred to as business management or integrated management.

Objectives

• To impart comprehensive knowledge on Quality Management
• To build qualified, confident Quality Managers in Industry
• To develop professionals for establishment, implementation and maintaining of Quality Management Systems
• To enhance the understanding of management principles, disciplines, techniques and quality management methods which are necessary to apply to sustain the organizational strategy
• To enrich the knowledge to understand the impact of quality for organizational performance

Course Content

• Basic Concepts of Quality and Standardization
• Human Aspects in Quality Management
• Statistical Process Control (SPC) - 01
• Statistical Process Control (SPC) - 02
• Management Techniques in Quality
• System Approach for Quality
• Organization for Quality
• Productivity and Special Topics