Introduction

Corrective actions and follow up actions are essential for effective implementation for any management system. It is important to prevent recurrence of nonconformity and avoid occurrence elsewhere in order to assure the confidence of the management systems and the services of the organizations among its stake holders. Corrective action requires understanding the problem(s), identifying root causes and implementing effective solution(s). This workshop provides practical knowledge on problem-solving process of identifying contributing factors, taking corrections, corrective action, and assessing the effectiveness of corrective actions.

Objectives

• To enhance the knowledge of the auditors on problem solving process in identifying the root causes
• To guide the auditors to close the Non-Conformity Reports raised in an effective manner
• To guide the auditee to identify root causes to take corrective actions

Course Content

• Problem solving process
• Taking Corrective actions
• Follow up actions
• Assignments and Practical Sessions